Customer Care
At Avelux, your experience matters just as much as your results.
We are committed to providing smooth, reliable support from checkout to styling. Whether you have questions about your order, shipping, or product use, our team is here to assist you every step of the way.
Order Support
Once your order is placed, you’ll receive a confirmation email.
When your order ships, tracking details will be sent directly to your inbox.
If you don’t see an update, please check your spam or promotions folder first.
Shipping & Delivery
• Processing time: 1–3 business days
• Estimated delivery: 2–3 weeks
• Free shipping on orders over $50 or Buy 2 bundles
Please note: Delivery times may vary slightly depending on location and carrier conditions.
Returns & Refunds
We offer a 30–60 day return window from the date of delivery.
If you’re not fully satisfied, you may request a return within this timeframe. Items must be in good condition and returned in original packaging where possible.
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will prioritise a replacement or refund.
To begin a return, please email our support team before sending anything back so we can provide instructions.
Product Assistance
Need help choosing the right heat setting?
Have styling questions?
Our team is happy to guide you to ensure you get the best results from your Avelux device.
Contact Us
For all enquiries, please contact:
support@aveluxstore.com
We aim to respond within 24–48 business hours.