FAQs
Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 2–3 weeks, depending on your location. Once your order ships, you’ll receive a tracking number via email.
Do you offer free shipping?
Yes. We offer free shipping on orders over $50 and on all Buy 2 bundle purchases.
How can I track my order?
You will receive a tracking email once your order has been dispatched. You can use the tracking link provided to follow your shipment in real time.
I entered the wrong address. What should I do?
Please contact us immediately at support@avelux.com
If your order has not yet been shipped, we will update the address for you.
Product Questions
How long does Avelux Glide™ take to heat up?
Avelux Glide PRO™ heats up quickly and is ready for styling in seconds.
Is it safe for all hair types?
Yes. The adjustable temperature settings allow you to customise the heat level to suit fine, normal, or thick hair.
Can I use it while charging?
For safety and performance reasons, we recommend using the device once fully charged.
Does it damage hair?
Avelux Glide PRO™ uses intelligent temperature control and ceramic heating technology designed to provide even heat and reduce excessive damage compared to traditional styling tools.
Returns & Refunds
What is your return policy?
We offer a 30–60 day return window from the date of delivery. If you are not satisfied, please contact our support team to begin the return process.
What if my item arrives damaged?
If your product arrives damaged or defective, please email us within 7 days of delivery with photos, and we will arrange a replacement or refund.
Support
How can I contact customer support?
You can reach our team at support@avelux.com
We aim to respond within 24–48 business hours.