Shipping Policy
Thank you for shopping with Avelux. Below you’ll find details about how we process and ship your order.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please ensure all shipping details are correct at checkout, as we are unable to make changes once an order has been dispatched.
Shipping Times
Estimated delivery time is 2–3 weeks, depending on your location and local carrier services.
Delivery timeframes may vary due to:
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High demand periods
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Customs processing
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Carrier delays
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Public holidays
We appreciate your patience while your order is on its way.
Shipping Rates
We offer:
• Free shipping on orders over $50
• Free shipping on Buy 2 bundle purchases
• Standard shipping rates applied to all other orders
Shipping costs are calculated and displayed at checkout where applicable.
Tracking Information
Once your order ships, you will receive a tracking number via email. Please allow up to 3–5 days for tracking updates to appear in the carrier’s system.
If you do not receive tracking information within 5 business days, please contact us.
Lost or Delayed Packages
If your package appears delayed beyond the estimated timeframe, please allow additional transit time before contacting support, as shipping carriers may experience occasional delays.
If your order has not arrived within 30 days of shipment, please contact us so we can investigate further.
Incorrect Address
Customers are responsible for entering accurate shipping details. If an incorrect address is provided and the order has already shipped, we are not responsible for lost packages.
If you notice an address error, please contact us immediately.
Contact Us
For any shipping-related enquiries, please contact:
Our team aims to respond within 24–48 business hours.